Growing Your Business Using Customer Success Technology with Sonciary Perez
Sonciary Perez is a Boston-based founder on a mission to change human interaction with customers through fast technology, and to deliver exceptional experiences by converting day-to-day conversations with SaaS businesses into data that improve the whole business. She is the Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers.
With two decades in early-stage B2B SaaS, Sonci has dedicated the last twelve years to building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams.
Before Quala, she co-founded Promoboxx, a marketing technology startup connecting brands with independent retailers to increase awareness of buying goods locally. She also serves as a Mentor with Techstars Boston and represents BOSS – Accomplice VC’s syndicate of hundreds of Boston Angel Investors.
Sonci is a well-versed, insightful speaker. Her knowledge will benefit SaaS executives, entrepreneurs, and innovators interested in getting fresh perspectives and learning how to improve product development, deliver excellent customer experiences, grow revenue from the customer base, and reduce customer churn.
where you can find Sonciary Perez:
Some Talking points:
How to Reconnect with Customers
Building Trust & Value
The importance of Building a Community
Key Metrics to Customer Success
How to improve customer retention
Funnels Secrets: Learn how to create a funnel that converts
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I am the the Founder of SuccessGrid and I am so grateful you’re here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness.